Commissioned by our strategic partner we have joined the project for the Scandinavian financial group Skandinaviska Enskilda Banken. Our responsibility is to support SEB ITSM departament by consulting and implementing the latest versions of BMC Software products.
The scope of our duties includes the following activities:
- Update and data migration of BMC Remedy AR Server 7.5 to version 8.1
- Update and data migration of BMC Remedy ITSM 7.5 to version 8.1
- Update and workflow migration of BMC Atrium Orchestartor to the latest version
- Modification and customization of existing system modules at the client’s site to the needs of the latest versions of implemented software
- Analysis and modification of a data structure and business processes in order to refine them